25% Rebate Offer


The following terms and conditions shall apply to all orders placed with Oceanic Dental Limited. All terms and conditions are subject to change at any time and will be published on our website at http://www.oceanicdentallab.com.au . Any orders or instructions received by Oceanic Dental Limited shall be construed as an acceptance of the terms and conditions for the supply of goods [and services] provided by Oceanic Dental Limited. Upon acceptance of these terms and conditions by the customer, the terms and conditions are binding and can only be amended with the written consent of Oceanic Dental Limited.


· 25% Off First Month Rebate is only applied to new clients who sign up on or before 31st March 2022.
· This offer is only available under our Value Range service.
· Components, Alloy’s and shipping charges are excluded from rebate calculation.
· Oceanic Dental Limited reserves the right to withdraw this promotion at any time.
· Rebate is calculated on monthly spend within the billing month, this excludes aligner and guided surgery case work.
· Account must be within trading and payment terms to be eligible for the rebate.
· Completed account opening form must be set up before casework can be sent back and rebate applied.

• These are the terms and conditions of Oceanic Dental Limited trading as Oceanic Dental Limited
• Oceanic Dental Limited reserves the right to add to, delete, or change these terms at any time. Any changes to our terms and conditions will be published on our website at www. oceanicdentallab.com.au.
Case Acceptance
• Oceanic Dental Limited reserve the right to decline an order for the goods provided.
• All impressions must be disinfected before sending to Oceanic Dental Limited.
• Any instruction received from the Customer for the supply of goods or services shall constitute acceptance of these terms and conditions.
• Any restoration must be inserted by a licensed, practicing dentist.
Price and Payment
• Prices for the goods will be stated in a price list provided by Oceanic Dental Limited to the Customer.
• Prices are subject to change without notification at the sole discretion of Oceanic Dental Limited.
• Prices quoted are exclusive of any goods and service tax, medical device tax and any other applicable taxes.
• All cases are GST exclusive, unless otherwise stated on the invoices.
• Invoices are due in full on the 7th of the Statement month. Statements are sent on the 1st of the calendar month.
• An overdue balance will incur interest of 1.5% per month or the maximum allowable bylaw.
• Oceanic Dental Limited will accept payment via credit card, direct deposit, or cheque.
• All credit cards accepted. AMEX attracts a 2.5% surcharge.
• Credit card surcharges can change at any time.
• Oceanic Dental Limited reserves the right to hold case work if the Customer’s account falls overdue.
• Oceanic Dental Limited may provide credit to the Customer but reserves the right to request payment in advance.
• $4,000 credit limit applies to all accounts unless otherwise stated.
• Credit can be withdrawn by Oceanic Dental Limited at any time.
• If accounts are not paid in full, we reserve the right to take action to recover from you any amounts due and unpaid, including interest (if applicable). You agree to indemnify Oceanic Dental Limited in full for any and all costs incurred by us in the recovery of unpaid amounts from you in respect of your account. Costs include, but are not limited to, debt collection costs, legal costs and court costs.
• Any product that has been supplied by Oceanic Dental Limited to you remains the property of Oceanic Dental Limited until the product is paid and you agree to return any product which has not been paid for in full to us if we request you to do so.
• Credit limit does not apply to accounts when Customers when a Direct Debit authority is signed.
• We may give information about you or your business to a credit reporting agency for the purpose of obtaining a credit report (or similar) and/or allow any credit reporting agency to create and maintain a credit information file about your business. You hereby consent to us disclosing your information to any credit reporting agency.
Collection and Delivery
• Oceanic Dental Limited provides a courier service to and from our laboratory.
• All cases incur a shipping and handling fee. This fee is subject to change at any time at the sole discretion of Oceanic Dental Limited.
• Customers can request a quotation on the cost of shipping at the time of opening an account.
• Oceanic Dental Limited takes no responsibility for work that is damaged, delayed or lost in transit.
• The Customer takes responsibility of packaging casework for safe travel to Oceanic Dental Limited.
• The Customer takes the responsibility to ensure their premises are accessible and open for couriers to collect casework.
• Any costs arising from a collection deemed futile due to casework not being ready to travel or the premises are closed, after a collection request is made will be borne by the Customer.
• Oceanic Dental Limited will not deliver to a residential address.
• Oceanic Dental Limited will only deliver casework to the business address of the Customer.
• Oceanic Dental Limited takes responsibility for the return of case work
back to the Customer.
“PPS” means the Personal Property Securities Act 2009(Cth) and the regulations thereunder.
• Each contract between you and Oceanic Dental Limited constitutes a “security agreement” for the purposes of the PPS; (b) For the purposes of s115 of the PPS, the Customer agrees that to the fullest extent permitted by law, you have agreed to:
contract out of ss95, 117, 118, 120, 121(4),
123, 125, 128, 129, 130, 132(3)(d), 132(4),
134, 135, 142, 143 and 144 of the PPS; and
(ii) contract out all matters permitted to be pursuant to s115(7) of the PPS;(c) you hereby waive your rights to receive any notice under s157 of the PPS pursuant to s157(3)(b) of the PPS.
Turnaround Times
• Normal turnaround times for case work are between 2 and 10 in-lab days, depending on the product. This is based on the assumption that all materials and information required for successful completion is provided to Oceanic Dental Limited at the time of case submission.
• If Oceanic Dental Limited requests more information from the Customer, the Customer accepts that delays may be incurred if not answered in a timely manner.
• If Oceanic Dental Limited requests new impressions or materials from the Customer, delays will occur.
• Cases may take longer than the standard turn-around time where there are technical queries from Oceanic Dental Limited technicians, potential problems to discuss, or where photographs are requested by the customer.
• Complex casework and implant cases may take longer to manufacture.
• If implant componentry is required, then delays may incur.
• Case work may take longer than 10 in-lab days due to factors beyond the control of Oceanic Dental Limited. Medical Advice
• Oceanic Dental Limited will discuss the sale, delivery, and properties of the goods with the customer via email, telephone and in person.
• The customer acknowledges that such discussions are limited to the properties and characteristics of the goods generally and do constitute any representation,
recommendation, advice, or warranty by Oceanic Dental Limited and that Oceanic Dental Limited does not take any responsibility for advising on the suitability of any product (including the goods) or any treatment for any patient whatsoever. Nothing transmitted during such discussions shall constitute the establishment of a doctor-client-patient relationship between Oceanic Dental Limited and any other person.
• The customer agrees and acknowledges that, aside from the warranty, Oceanic Dental Limited does not accept any responsibility or liability for loss and damage, whether arising directly or indirectly, and including indirect and consequential losses, arising out of or in connection with the manufacture, sale, delivery or use of any goods to or by the customer or any third party.
• The customer is responsible for deciding on the suitability of the work for the patient.
• In no event shall Oceanic Dental Limited be liable to any patients of client for any damages resulting from any use of any restoration or otherwise.
Warranty and Guarantee
• Oceanic Dental Limited offers a five-year warranty on fixed crown and bridge restorations from date of dispatch to the Customer.
• Oceanic Dental Limited guarantees the work to be free from defects due to materials and workmanship and the appliance is guaranteed to fit the provided model and to be constructed to the specification set out by the prescription form.
• The Customer agrees to inspect all goods provided to you upon delivery, and inform us within 3 days in writing of any damage or incorrect supply otherwise we may refuse any claim.
• A one-year warranty on removable restorations, splints and sleep devices from the date of dispatch to the Customer.
• All other appliances are warrantied for a period of ninety days from the date of dispatch.
• Oceanic Dental Limited will replace the product to the original specification for any defects that may occur because of the manufacturing process.
• Cost of shipping of repair or replacement of goods will be invoiced to the Customer if Oceanic Dental Limited determines case failure has not been caused by a defect in the manufacturing process.
• Warranty is void for removable prosthetics that are made without a try-in/setup procedure. Oceanic Dental Limited is not responsible for any additional costs or fees associated with adjustments, repairs, and replacement of
dental devices.
• Oceanic Dental Limited does not warrant that such devices are fit for purpose and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to ninety days from date of invoice.
• If a new impression is requested by Oceanic Dental Limited, but is instructed to proceed without the new impression, the warranty shall be void. Remakes will be completed at full cost.
• The original restoration must be returned for inspection to be eligible for warranty.
• The following is not covered under our warranty:
– Cash refunds for any product.
– Costs incurred for the removal or insertion of any product.
– Remakes due to an accident, neglect, abuse, failure of supportive tooth structure or tissue structures, improper adjustments or poor dental hygiene.
– Restorations partially or wholly fabricated by any other laboratory other than Oceanic Dental Limited.
• This warranty is in lieu of and supersedes all other warranties, whether expressed or implied, and may not be modified by any agent, employee, or representative of Oceanic Dental Limited.
Remakes Policy
• There will be an additional charge for semi or high noble metals used in the remake.
• If new implant componentry is required for a remake this will incur an additional charge.
• If Oceanic Dental Limited deem that the damage of the warranted case has not been caused by the manufacturing process, they have the right to void the warranty.
• If an account is overdue Oceanic Dental Limited will not process the remake until the account is rectified.
• Remakes are still subject to the shipping & handing fee. If we decide to not charge shipping and handling on a remake, then this will be taken at a case by case basis.
• All previous remake charges are not a precedent for any future remake charges.
• Oceanic Dental Limited reserves the right to charge of 50 – 100% of a case value for a remake based on the following factors:
– A remake is requested after the lab deemed the provided case materials incomplete and/ or unsatisfactory and customer elects to proceed with the completion of the case without making any adjustment, refuses a try-in, or does not supply the requested materials.
– A remake is requested for and there is a change of original shade.
– A remake is requested and there is a material change.
– A remake is requested 30 days from the invoice date.
– A remake is requested for immediate/surgical partials or dentures.
– A remake is requested because the appliance fits the model but does not fit intraorally.
– A remake is requested, and the original materials or appliance are not returned.
– The reason for the remake is not specified.

Digital Rebate
– Only cases received via digital transfer are eligible.
· Rebate is calculated on digital case monthly spend, this excludes aligner and guided surgery case work.
· All scanners are accepted.
· Account must be within trading terms for rebate to apply.
· Group or individual discounts cannot be used in conjunction with our rebate program.
· The rebate cannot be exchanged for cash, transferable or refundable.
· Rebate will be applied to your account on the consecutive month when you achieve the required spend.

• These terms are governed by the laws in the State of Western Australia. The parties’ consent to the exclusive jurisdiction and venue of the courts in Western Australia for all matters and actions arising under this Agreement. If any proceeding are required to enforce eany provision or to remedy and breach of this Agreement, the prevailing party shall be entitled to an award of reasonable and necessary expenses of litigation, including reasonable attorney’s fees and costs.