Services old

PICKUPS & COURIER SERVICE

Oceanic Dental Laboratory is a national service provider. We use Toll overnight priority to ensure your work is collected and delivered without hassle and on the quickest service possible.

To organise a collection all you need to do is call 1300 792 990 or use our handy online portal, and with the click of a couple of buttons, a driver will be scheduled to collect your work.

DIGITAL IMPRESSIONS

Oceanic Dental Laboratory is ready to help you with your digital workflow. We are a leader in digital technology for the dental industry. We are a full-service laboratory that can connect with partnering dentists across all major digital platforms.

Please call us on 1300 792 990 send an email to info@oceanicdentallab.com or select your platform below and follow the “how to connect” guide.

• Trios 3shape
• Medit
• Itero
• Sirona Cerec
• Care stream

If your platform is not listed, please call the laboratory so we can help you.

TRIOS 3SHAPE COMMUNICATE

To connect your Trios 3shape scanner with us:

1. Visit portal.3shapecommunicate.com
2. Login to your 3Shape Communicate account. If you do not have an account, please click on “create new account” link and proceed to register for one before moving to the next step
3. Click Connections on the navigation bar
4. Click Add Connection button
5. Enter “milling@oceanicdentallab.com” in the field.  Make sure the “Show me Labs” option is ticked and then click Find
6. Select “Oceanic Dental Laboratory” in the result. Click Connect.
7. Once we approve your connection request, the status of Oceanic Dental Laboratory will change from “Waiting for approval” to “Active”
8. Go to you TRIOS scanner, select Configure > Lab Connections.  Select Communicate for External Connection Method.  Click Refresh.  Make sure that Oceanic Dental Laboratory appears in your Communicate list.

SIRONA CEREC CONNECT

To connect your Sirona scanner with us:

1. Login to your Sirona Connect account via customer.connectcasecentre.com
2. Click on My Favourite Contractors
3. Click on Search Recipients to expand the search criteria
4. Select County Australia
5. Enter the Zip Code 6019
6. Click Start Search
7. Click the plus (+) icon in the add column of Oceanic Dental Lab and confirm the request
8. After performing a scan session on your scanner, you will be able to click on Connect, login and send the impression to Oceanic Dental Lab

If you have further questions regarding Sirona Connect services, we suggest you contact Sirona Connect Technical Support via 1300 766 843.

To send us a case via CS Connect follow the steps below:

1. In the Case List, select a case and click .
2. In the Case submissiondialog box, select a Oceanic Dental Lab from the drop-down list.
3. Click Next.
   The Case Specificationsform appears.
4. Select the required case details.
   Note: The Nextbutton in each section is greyed out until all the required details have been selected.
5. Click Nextto move through the web form.
6. In the final section of the form, to specify an optional due date, click in the Due datefield and then in the calendar that appears, select the required date and time (or just a date without a time). To delete a due date, click .
7. Click Submit.

CARESTREAM CONNECT

To connect your Carestream with us:

1. Login to CS Connect
2. In the toolbar, click .
3. In the Partners window, click Invite a partner.
4. In the Email field, enter milling@oceanicdentallab.com
5. In the Message box, either leave the default text or write your own message.
6. Click Send.
7. The invitation message is sent to the Laboratory and a Partner entry is created in the list of Partners.
8. Once we have accepted your request you will be notified by email through CS Connect.

MEDIT LINK

To connect your Medit scanner with us:

1. Login to your Medit Link account.
2. On the left-hand side select Partners
3. In the search bar type in milling@oceanicdentallab.com
4. Then click on Request Partnership
5. We will then receive a request through our Medit Link and you will be notified by email through Medit Link once we have accepted the connection

To send a case to us via Medit Link follow the below steps:

1. Head over to your Case Box and click on the case which you would like to make an order for
2. In the Case Details page, click the Order button and fill in the Order Case form accordingly and select Oceanic Dental Lab as the partner
3. Click OK and head to the Order Box to check that the order has been listed.
4. The order will be reflected as Pending until we accept the order.

MY ALIGNTECH ITERO

To connect your iTero scanner with us:

1. You can contact iTero support on 1800 577 8767 or you can contact the sales representative you purchased the scanner with.
2. Give them our details Oceanic Dental Lab. Phone number 1300 792 99. Address 57 Hale Road, Wembley Downs WA 6019.
3. If you have any issues with this, we can make the call for you to connect our accounts.

When sending your scans to us follow the steps below:

1. On the treatment information screen, under case type select iRecord.
2. Under ship to select, Oceanic Dental Lab.

DELIVERY AND TURNAROUND TIMES

Wherever possible we strive to ensure our service is delivered in a timely and efficient manner. However, factors beyond our control can influence our ability to do this. If we require further technical information or have problems to discuss with any particular case we may need to adjust expected delivery times. Prescribing dentists being available to discuss laboratory concerns as well as completing the relevant section on the lab order form will greatly reduce any delays.

As a general rule, please allow 10 working days between patients appointments. Extra time may be required for complicated cases and implant cases where specific components needs to be ordered.

TECHNICAL SUPPORT

Oceanic Dental Laboratory is available to take your phone call or respond to your email regarding any technical matter.  With over 20 years of technical knowledge, continuous upskilling, and education we are here to help.

Please give the laboratory a call so you can talk directly with one of our friendly technicians.